Privacy policy

1. Who is responsible for your data

The data controllers of your personal data are the team of four people who created and run Mate & Meet at https://mateandmeet.com/. You can contact us with any privacy question at mateandmeetoficial@gmail.com.

This policy explains what data we collect, what we use it for, who we share it with and what your rights are. It is part of our Terms and Conditions and is governed by Argentina's Personal Data Protection Law No. 25,326.

2. What data we collect

Data you give us

• When you sign up: name, email and password. If you sign in with Google, we receive your email from Google.
• When you complete your profile: date of birth, country, education, relationship status, interests and photos.
• Your gender and the gender of the people you want to meet.
• The messages, photos and voice messages you send to your matches in the chat.
• What you write to us when you contact us or make a report, including any screenshots you attach.

Data created as you use the app

• Who you had a call with, what you chose at the end ("I liked them" or "Pass") and the matches that result.
• The reports and blocks you make or receive.
• If you turn on notifications, the data your browser gives us to send them to you.

Technical data

We use your IP address to protect the service against abuse and to suggest your country when you complete your profile. For the latter, an external geolocation service (ipwho.is) may be queried, which only receives the IP address. We don't store your IP address in your account. When an error occurs on the site, we record technical data such as your browser type, device and operating system so we can fix it.

Video calls

Video calls are not recorded or stored. Audio and video travel encrypted and in real time, directly between the two devices. When the network doesn't allow a direct connection, they go through our own relay server, hosted by Akamai, which can't see or store their content. Messages written during a call aren't stored either.

3. Sensitive data

Your gender and the gender of the people you want to meet may reveal your sexual orientation, which Law No. 25,326 treats as sensitive data. That is why:

• We only process them with your consent, which you give by filling them in on your profile.
• We use them only to connect you with compatible people.
• We don't show them to other users or share them with third parties.

Nobody is required to provide sensitive data. However, without this information we can't connect you with other people.

4. What we use your data for

• Creating and managing your account.
• Connecting you with compatible people based on your preferences.
• Showing your profile to the people you talk to.
• Creating matches when the interest is mutual, and enabling the chat between you.
• Checking that you are an adult.
• Reviewing reports, preventing fraud and protecting users.
• Sending you emails to confirm your account or reset your password, notices about new matches and messages (you can turn these off), and changes to our policies.
• Detecting and fixing errors on the site.
• Meeting legal obligations.

We don't sell your personal data or use it to show you ads.

5. Who we share your data with

• With other users: the people you have a call with see your name, photos, age, country, relationship status, education and interests. Your matches see your name and photo, and the messages you send them. Your email, full date of birth, gender, who you want to meet and what you chose at the end of a call are never shown.
• With providers that give us technical services and may only use the data for that: Render (servers and website), MongoDB Atlas (database), Amazon Web Services (photo and voice message storage), Google (sending emails and Google sign-in), Akamai (video call relay server, in Brazil) and Sentry (error tracking).
• With judicial or administrative authorities, when the law requires it or to protect someone's safety.
• If the service is sold or merged with another company, your data may be transferred to the new owner, who must respect this policy. We would let you know beforehand.

6. Cookies

We only use the cookies needed for the site to work, to keep you signed in. While you complete your profile, your browser keeps a draft of your answers in its local storage, and we delete it when you finish. We don't use advertising or tracking cookies, our own or third-party.

7. International transfer

Our infrastructure providers have their servers in the United States, so your data is transferred to and stored outside Argentina. That country is not among those that Argentina's Agency for Access to Public Information considers to offer an adequate level of protection, so the transfer is made with your consent, which you give when you create your account.

We choose providers that apply internationally recognized security measures, and we remain responsible to you for your data.

8. How long we keep your data

We keep your data while your account is active. If you delete it, we immediately delete your profile, photos, matches, conversations and the rest of your personal data, except what the law requires us to keep.

We keep the reports you made or received and the messages you sent to support, because we need them to protect other users and handle complaints.

9. Minors

Mate & Meet is only for people aged 18 or over. We don't knowingly collect data from minors. If we find that an account belongs to a minor, we close it and delete their data. If you know of such a case, let us know at mateandmeetoficial@gmail.com.

10. Security

We apply technical and organizational measures to protect your data against unauthorized access, loss or alteration, such as encrypted connections (HTTPS) and hashed passwords, so that nobody, not even us, can see your password. No system is completely foolproof; if an incident affects your data, we will tell you.

11. Your rights

Under Law No. 25,326 you have the right to:

• Access the data we hold about you.
• Correct or update data that is wrong or out of date.
• Ask us to delete it.
• Withdraw your consent at any time, without affecting the processing done before.

To exercise them, write to us at mateandmeetoficial@gmail.com from your account's email. We answer access requests within 10 calendar days, and requests for correction, updating or deletion within 5 business days. You can also edit your profile or delete your account directly from the settings.

12. Changes to this policy

If we make significant changes, we will let you know by email or on the site at least 15 days in advance. The date of the last update is shown at the top of this page.

13. Contact

For any question about this policy or your data, write to us at mateandmeetoficial@gmail.com.